Our Return Commitment: We understand that sometimes a product may not be what you expected. If you're not satisfied, we're not satisfied. Here's how you can make a return.
Time Frame for Returns:
- You have 30 days from the date of receipt to initiate a return.
Return Eligibility:
- Items must be returned in a new and unused condition, with all original tags and packaging intact.
- A valid receipt or proof of purchase is required for all returns.
Exceptions:
- Customized or personalized backpacks are non-refundable unless there is a manufacturing error or product defect.
- Discounted items are final sale and cannot be returned.
Refund Process:
- Upon receipt of the returned item, we will thoroughly inspect it and notify you via email about the status of your refund.
- If your return is approved, we will process your refund to your original payment method within a certain number of days.
Shipping for Returns:
- The customer is responsible for return shipping costs. Original shipping fees are non-refundable.
- We suggest using a trackable shipping service to ensure the safe return of your item.
Need Help?
- For any questions or concerns regarding returns, please contact us at [email protected].
